VisorCentral.com - Question: HotSync with Windows Me?!

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-- Question: HotSync with Windows Me?! (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=12073)

Posted by dardashti on 02-21-2001 12:40 AM:

I just bought a new computer with Windows Me. I installed the Handspring Desktop software (from the CD that came with the Visor Deluxe) and the Visor cannot connect to the computer when I press the hotsync button.

Has anyone successfully hotsynced their Visor using Windows Me and a USB cradle?!

Please help!

Thanks!

Posted by LarryN on 02-21-2001 12:51 AM:

Hi,

Same thing happenned with my new Dell/WinMe about a month ago. I used these instructions that I found here in a different post. Worked like a charm! (disclaimer, backup your work first!)

quote:

Try to remove the entry VID_082D&PID_0100 from your registry, it's somewhere under the entry HKEY_LOCAL_MACHINE/Enum/usb (the exact steps are mentioned somewhere on this board, just search for 'usb' and 'hotsync '). After that try to sync, if it still doesn' t work, just run the hardware detection again. This worked fine for me...

Posted by dardashti on 02-21-2001 01:20 AM:

And I tried the Registry Patch from the Handspring site!

Handspring listed a few patches, most notably one which should "clear the registry." I have tried all the software updates from the Handspring site - still doesn't work.

Is the solution in the above post different from the Handsping registry cleaner?

[I'm also using a Dell/WinMe...]

Thanks!

Posted by LarryN on 02-21-2001 01:40 AM:

Re: And I tried the Registry Patch from the Handspring site!

quote:
Originally posted by dardashti
Is the solution in the above post different from the Handsping registry cleaner?

[I'm also using a Dell/WinMe...]

Thanks!

It was a cut and paste from a Handspring support rep's email to a VC'er, who posted the resolution here. Hey, it worked for me! My symptoms were that my PC recognized the Visor, and said it was configuring it, when I first attempted a hotsync... But, it never brought up the hotsync app on the pc...

-Larry

Posted by Joe Talmadge on 02-22-2001 12:48 AM:

I've been hotsyncing with a compaq PC running windows ME and a USB cradle. It worked from the first day I tried it, about a month ago, no problems.

Posted by nashdj on 02-22-2001 01:51 AM:

Do other USB devices work?

You may need to enable USB support in the system bios. I have seen a number of new computers that have had this option disabled by default.

Posted by Keefer Lucas on 02-22-2001 11:28 AM:

Does The System Recognize The Visor?

When you try syncing for the first time after you have installed the hardware, does the system say "New Hardware Found - Handspring Visor" or does it say "New Hardware Found - Unknown USB Device"? If it installs an "Unkown USB Device" you may have an obstruction between the pick-ups on the Visor unit and the Sync cradle. Make sure the contacts are all clean, and that nothing is out of alignment.

Posted by sluggo on 02-22-2001 09:45 PM:

quote:
Originally posted by dardashti
I just bought a new computer with Windows Me. I installed the Handspring Desktop software (from the CD that came with the Visor Deluxe) and the Visor cannot connect to the computer when I press the hotsync button.

Has anyone successfully hotsynced their Visor using Windows Me and a USB cradle?!

Please help!

Thanks!

Download the latest desktop software from HS's website. I've been using that version with no problems since I switched to ME.

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