VisorCentral.com - Has a HS tech ever visited this site?

Show 20 posts from this thread on one page

VisorCentral.com (http://discussion.visorcentral.com/vcforum/index.php)
- VisorCentral.com (http://discussion.visorcentral.com/vcforum/forumdisplay.php?forumid=5)
-- Has a HS tech ever visited this site? (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=4490)

Posted by jeff318 on 08-14-2000 01:18 AM:

I think it would be nice to get a HS tech support person to visit this forum and answer questions for people. Who knows, HS might even like it!

---
-Jeff318

Posted by Stutwo on 08-14-2000 04:28 AM:

quote:
Originally posted by jeff318:
I think it would be nice to get a HS tech support person to visit this forum and answer questions for people. Who knows, HS might even like it!

I have little doubt that they do, places such as visorcentral are excellent research sites for user opinions.

However, what you say is most likely the reason why they will never show themselves. At the moment the feel of the board is "outside of handspring", firstly that would change. Secondly there would be the expectation of handspring to respond, yet another board to monitor and staff for tech support. Finally they would get dragged into squabbles and the like, and problems with handspring would be fought by handspring and the person in full view, and that's bad for the company. A silent company that has users to talk for it gains much more respect than a company that either gets involved in bitter squabbles or gets yelled at because although they answer the technical problems, they don't to the "why didn't you do this? answer me handspring!!"

Overall, for the company, a bad decision to show themselves.

Posted by yardie on 08-14-2000 06:16 PM:

Better for them to post anonymously . I am pretty sure there are posters from Handspring among us.

Posted by homer on 08-14-2000 06:43 PM:

MacFixit.com always had "guest" forums where they'd get people from major software/hardware companies to field questions for a few weeks.

Any company selling technology equipment would do well to offer tech support vie a discussion board ala VisorCentral.

James...you have any contacts over at Handspring?

All times are GMT. The time now is 12:09 AM.

Show 20 posts from this thread on one page