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-- Sprint PCS Digital Link for $189.99! (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=20346)

Sprint PCS Digital Link for $189.99!

I just came across this at Handspring: The Digital Link is available for $189.99 with service activation.

quote:

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For a limited time, save $60 (with service activation) when you buy a Sprint PCS Wireless Web Digital Link� module. Simply sign up for a new service plan and you'll receive a $60 rebate. It's the perfect way to send a Season's Greeting! But hurry�offer ends December 31, 2001

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God bless America, my home sweet home...

Grrr....

There still marketing crap that isn't even proving its own wait.


Regards,
~X~

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Still too much $$. That's a mail in rebate. You still have to shell out around $268.00 up front. I'll wait 'til the price drops to $100.00 or less

I'm anxious to get one, but not anxious enough to pay thru the nose...

Just got my SprintPCS Digital Wireless Web Module...

Folks, I could not be happier than I am, now that I own the Digital Wireless Web Module...A very friendly and helpful young lady and my Sprint store in Traverse City, Michigan, helped me get the unit registered and on line. I have heard some complaints about Sprint and their staff, but I will confirm that their is no problem here.

As for concerns about price, well, yes it did cost $189.00 after the mail in rebate, but I personally feel that the value received goes well beyond the price. In fact that price divided by 52 weeks in a year comes out to $3.68 a week. Now let me ask you which is a better value, going to the local cineplex and paying $7.50 to watch Rob Schneider in "The Animal," or paying $3.68 a week for a Springboard Module that allows you to call your grandmother, girlfriend/boyfriend, sister/brother, and also serve the world wide web? By the way, no disrespect intended to Rob Schneider.

I don't want to preach...let's leave it at this - I am a very happy Handspring owner now that I have SprintPCS Digital Wireless.

This potentially cool device is plagued by design/workmanship problems and worse, abysmal customer service! My Digital Link arrived the other day, which seemed to be of sound construction. I called the customer service line to register, unlock and activate service and was most disappointed. The customer service representative knew nothing about the Digital Link repeatedly calling it �your handset.� He was unable to direct me to the activation menu from the start screen and ultimately asked me to call back later in the day. When I called back it was not possible to be connected to the rep that had been �assisting� me. I was referred, finally, to tech support and was able to unlock the unit and complete the transaction. I called back later to verify service and learned that the first support person made a number of fatal errors in amending my existing plan. I was told I would need to start over. At that time I was also informed of all the charges I would incur adding a phone to my existing plan (an old one that had first incoming minute free). The charges included $20 more per month for a second phone + $30 activation fee. This was not disclosed in my first call. I decided the best way to go would be to keep my existing plan for my current phone and to open a new plan for the Digital link. But noooo. It was too late to recover my previous plan! Despite holding for an additional forty-five minutes, I was informed my previous plan could not be recovered. The service rep, with the help of a supervisor, could not retrieve my plan but did offer to credit me a month of service, which in utter frustration I accepted. I would have preferred to keep the benefit of my previous plan. After 3 hours holding, dealing with customer service reps, being transferred repeatedly and speaking with a manager. The service was activated!!!! Then came the problem with the on/off switch, which was quite unresponsive. To activate/deactivate the unit I had to press very hard. This resulted in the button being stuck in the depressed position (which by that time I too occupied). A second spate of calls to uninformed customer care reps (two more hours) and repeated transfers resulted in no one knowing how to process a return!!! Finally, after consulting the manual, I read I needed to request a �return kit.� Why after explaining the forgoing didn�t the customer care reps know to do this?! No one at SPRINT except the tech support guy knew a thing about the Digital Link. The whole experience was a major drag! I�m now waiting for the return kit and an alleged replacement unit. We�ll see. The sprint automated voice mail tree and the dim agents dealing with the public are intolerable, rendering the theoretically cool Digital Link an utter disappointment.

I just returned from an extended Christmas trip that took me from Northern Michigan to Southern Michigan by automobile, and then from Detroit Metro Airport to Mobile, Alabama by plane with a layover in Mephis, TN, and on return a stay in Ann Arbor, MI enroute by vehicle to Traverse City.

Why the detail of my itinirary? Because I want all the users and potential users of the Sprintpcs Wireless Digital Link to know that even a true bumbling, non-techie, like myself had absolutely no problem using my Phone or Wireless Web Browser capabilities on my trip. In fact I am more excited about the potential of this device today than I was before I left on my trip.

I think the key is to find a Sprint store near your home and then physically place yourself in that store with the manager. That should take the initial frustration felt by some when the Sprint salespeople are unable to help. Here in Traverse City, I had a wonderful experience with a young lady named Trine, who got me up and running in no time...really, less than a half hour.

Please don't frustrate yourselves. The problem lies not with the device, but with those who are assisting in its activation. Let me say again, deal directly, in person, with a Sprint store manager and I believe your unhappiness will dissapate.

Hope this alleviates some of the pain. But as my old coach always said, "No pain, no gain."