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-- Beyond the hard reset... Help! (http://discussion.visorcentral.com/vcforum/showthread.php?threadid=2339)

Dropped the poor dear yesterday and all is not well. Soft reset did nada, hard reset zippo as well. Have left the thing batteryless for an hour and upon restarting I get the Setuo screen. Problem is, when I get to the stylus calibration part, I can't get out. Just "Tap here" at the top left and bottom right, again and again, with an occasional center spot once in a while. I've humored it through more than 50 taps and it just never finishes. Thge data's obviously long gone, but I'm not quite ready to shell out another $249 shmackeroos, SO PLEASE SOMEBODY HELP ME! Thanks.

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Richard

If you call Handspring Tech Support, they might be able to help you.
Then again, they might tell you that your only option is to purchase a new one.

If you are brave, you can void your warrenty and try opening up your Visor. If you are lucky enough to have a delux stylus, you can unscrew the butt end to reveal a tiny phillips head screw driver. Otherwise you'll have to find a tiny one.

It sounds like the cable on the screen came loose.

Do a search on this BBS, there was a message somewhere giving a detailed account about how to take your visor apart and put it back together.

I know someone who had the exact same problem--they could not get out of the digitizer screen...but this was the owner of a Palm IIIe, not a Visor. He ended up getting a new Palm from the Franklin store where he had purchased his.

Good luck!