critic
Member

Registered: Nov 2000
Location: New Jersey
Posts: 201 |
Re: Cracks in Prism Case
quote: Originally posted by rsachs
With all due respect to Apollo, I am familiar with the Gageteer review and the pictures of the Prism included in that review. In none of those pictures are there cracks or mold lines that correspond with the cracks I found on my Prism. I clearly see the mold lines and recognize that they are not cracks.
But on the machine I returned, there were cracks - in addition to the mold lines.
You can call the cracks mold lines if you want, but they remain clear breaks in the plastic case.
Bob
Bob: I would be curious to know where your crack appeared. As I mentioned in another thread, I'm on my second VPr, but my third one is on its way - when I placed my VPr in it's case the other day, I noticed a crack (which I originally thought was an oddity in the paint process, as it felt smooth to the touch) on the top of the unit, to the right of the slot for the snap-on cover/case tab. When I removed the cover for the Springboard slot, I discovered the crack was appearing directly above a screw (presumably) holding the housing together - it must have been tightened too much in the manufacturing process, but had passed QA because the crack didn't form yet.
At any rate, I called Handspring as soon as I got home on Monday, and they're shipping another one to me ASAP. (Although, I have to admit, I can only be SO understanding. If something goes wrong with this THIRD unit, I may just ask for a refund. I don't WANT to, because I really like Handspring's product line, but if I'm going to pay $449 for something, it had better be perfect. No cracks, no scratches, with all the bells and whistles in tact.)
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